Privacy policy

Last updated: July 28, 2025

Santarms – Buy Indian Handicrafts Online operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Santarms is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

We collect various categories of personal information including:

  • Contact Details – name, billing/shipping address, phone number, email address.

  • Financial Information – credit/debit card data, payment method, transaction details.

  • Account Information – username, password, preferences.

  • Transaction History – items viewed, purchased, returned, or cancelled.

  • Communications – messages or inquiries sent to our support.

  • Device Info – browser, IP address, device ID, network details.

  • Usage Data – interaction with our website, features used, navigation patterns.

Sources of Information

We may collect personal information:

  • Directly from you

  • Automatically through cookies, analytics tools, and site interactions

  • From Shopify and third-party service providers

  • From our advertising and analytics partners

How We Use Your Personal Information

We may use your information to:

  • Provide, personalize, and improve our Services

  • Process transactions and fulfill orders

  • Offer customer service and respond to inquiries

  • Send marketing and promotional communications

  • Enhance security and prevent fraud

  • Comply with legal requirements and protect our rights

How We Disclose Personal Information

We may share your personal data:

  • With Shopify, our eCommerce platform

  • With service providers (payment processors, couriers, IT providers)

  • With advertising and analytics partners

  • As required by law (legal obligations, law enforcement)

  • With our corporate affiliates

  • In the event of a merger, acquisition, or sale

Relationship with Shopify

Santarms is hosted on Shopify. Shopify may collect, store, and process your data, including sharing it with third-party tools to enhance and protect your shopping experience. You can learn more here: Shopify Privacy Policy.

Third-Party Sites and Links

We may link to third-party websites. We are not responsible for the privacy practices of other websites. Please read their privacy policies separately.

Children's Privacy

Our Services are not intended for use by children under the age of majority. We do not knowingly collect data from minors.

Security and Retention

We use industry-standard security practices to protect your data but cannot guarantee absolute security. We retain your data only as long as necessary for the purposes listed above or as required by law.

Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access or request a copy of your data

  • Request correction or deletion of your data

  • Object to or restrict certain processing

  • Opt out of marketing communications

  • File a complaint with your data protection authority

To exercise any of these rights, contact us at customercare@santarms.com.

International Data Transfers

We may transfer your data outside your home country, including to Shopify's servers in the U.S. and Canada. If you're in the EU or UK, transfers are made under Standard Contractual Clauses.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Updates will be posted here with a new "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Santarms – Buy Indian Handicrafts Online
📍 183, Rosewood Apartment, Sector 13, Dwarka, Delhi – 110078, India
📞 +91 8800 987800
📧 customercare@santarms.com