FAQs

 

सत्यम् शिवम् सुन्दरम्

❓ Frequently Asked Questions – Santarms

Everything you wish to know about Santarms’ handcrafted collections, artisans, and traditions. Each answer reflects our philosophy — “Art is Divine.”

🪔 What type of products does Santarms offer?
We offer Home Décor, Puja Articles, Jewelry, Idols & Figurines, and Kitchen Tools. Each creation embodies “भारत की असली जड़ें” — The Real Roots of India. 🌿 Explore all handcrafted collections.
🌍 Do you ship internationally?
Yes — Santarms delivers worldwide. Delivery times depend on your country. 💌 Learn more at our Shipping Policy.
📦 How can I track my order?
You’ll receive a tracking link once shipped. For updates, visit our Contact Page or email us. ✨ Track and manage orders here.
💳 What payment methods do you accept?
We accept debit/credit cards, UPI, Net Banking & Wallets through our secure Shopify system. 🔒 Learn more about payment safety.
🎁 Do you offer gift wrapping or personalization?
Yes — we offer gift wrapping & personal messages. 🌸 Explore our Festive Gift Collection.
🌸 How are Santarms products made?
Each item is handmade by Indian artisans using eco-conscious materials. 🪵 Read about our artisan story.
🧾 What is your return policy?
Returns accepted for damaged products within 7 days. 🔁 View full Returns Policy.
📞 How can I contact customer support?
📧 Email: customercare@santarms.com 📞 Call: +91 88009 87800 🌐 Visit: Contact Us Page
📅 How long does delivery take?
India: 5–8 days | International: 10–18 days. 🚚 Delivery timelines here.
🏺 Are your products 100% handmade?
Yes! Every piece is handcrafted. 🧵 Learn about our artisans here.
🌿 Are your products eco-friendly?
Absolutely — we use sustainable, biodegradable materials. ♻️ Read about eco-conscious crafting.
💫 Can I customize a product?
Yes, custom engraving & designs available. ✍️ Request customisation here.
💍 How to care for handcrafted jewelry?
Store in a dry pouch & avoid perfumes. 💎 Shop our jewelry collection.
🔥 How to maintain brass items?
Wipe gently or use natural polish. ✨ View Brass Idols & Décor.
🏡 Do you have physical stores?
We are an online-first brand connecting rural artisans to homes globally. 🌏 Know our story.
🕉️ Are your puja articles authentic?
Yes — our artisans follow Vedic traditions. 🙏 Explore Puja Collection.
🎨 Who makes Santarms products?
Over 200 artisans from India craft our pieces. 🪔 Meet the artisans on our blog.
🧧 Do you offer bulk or corporate gifting?
Yes — we curate cultural corporate hampers. 🎁 View Gifting Collection.
🧿 Are your idols suitable for gifting?
Yes! Perfect for festive & spiritual occasions. 🕯️ Shop divine idols.
📦 What if I receive a damaged item?
Email us with photos within 48 hours. 📬 customercare@santarms.com
📄 Do you provide invoices?
Yes, GST invoices are shared automatically via email. 🧾 Request a copy here.
🛍️ Can I cancel my order?
Yes — within 12 hours if not shipped. ⏳ Request cancellation here.
🎐 Do you release limited collections?
Yes — festive and heritage editions available. 🌼 Browse Limited Collections.
🕯️ Why choose Santarms over others?
Because each Santarms piece is not just décor — it’s devotion. ❤️ Discover why we’re The Real Roots of India.
🏛️ Is Santarms a registered Indian company?
Yes. Santarms is the crafts brand of Bimlesh Skill and Crafts Private Limited, a registered private limited company based in Delhi, India. Our key registration details are:
GSTIN: 07AAHCB8249A1ZT  |  PAN: AAHCB8249A  |  CIN: U52609DL2018PTC333859  |  IEC: AAHCB8249A  |  GeM Seller ID: VCSB210004041017.
📜 What government registrations & certifications does Santarms hold?
To give you complete peace of mind, Santarms operates as a fully compliant, government-recognised MSME handicraft unit. Some of our key registrations include:
  • ✅ MSME Sustainable (ZED) – ZED Bronze for quality and eco-conscious manufacturing.
  • ✅ Udyam Registration (MSME) – UDYAM-DL-10-0016231.
  • ✅ RCMC – Export Promotion Council for Handicrafts (EPCH) as a Merchant Cum Manufacturer Exporter.
  • ✅ IEC – Importer Exporter Code issued by DGFT for global exports.
  • ✅ DPIIT – Startup India Recognition under the Ministry of Commerce & Industry.
  • ✅ NSIC – Government Purchase Enlistment for supplying to government departments.
These registrations ensure that every Santarms order is backed by verified, transparent compliance.
⏰ What are your customer support hours?
Our support team is available from Monday to Saturday, 10:00 AM – 7:00 PM IST for calls and WhatsApp. On Sundays and major festivals, you can still reach us via email or the Contact Page, and we will respond as soon as we are back online.
☎️ Which numbers and email can I use to reach Santarms?
You can contact us through: You can also submit a message directly via our Contact Santarms page.
📍 Where is Santarms located?
Our registered address is:
183, Rosewood Apartment, Sector 13, Dwarka, New Delhi – 110078, India.
You can view the location on maps from our Contact Page. We currently operate as an online-first brand, delivering across India and worldwide.
🤝 How can I request a custom or bulk quotation?
For customised gifts, wedding hampers, festival orders or corporate gifting: Our team will share curated options and a personalised quotation — “यथा इच्छा, तथा कला”, as you wish, so we craft.
Crafted with love by Indian artisans — The Real Roots of India.

❤️ Crafted with love by Indian artisans

- Real Roots of India -

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