FAQs

❓ Frequently Asked Questions – Santarms

We offer a wide range of handcrafted Indian products including Home Decor, Puja Articles, Jewelry, and Idols & Figurines. Each item reflects “भारत की असली जड़ें” – The Real Roots of India.
Yes — we deliver across India and selected international destinations. Shipping cost and delivery time depend on your region. We ensure secure packaging of every handcrafted piece so it reaches you safely.
Once your order is shipped, you’ll receive an email with your tracking link. You can also contact our Support Team anytime for real-time updates.
“धैर्यं परमं बलम्” – Patience is the greatest strength.
We accept all major debit/credit cards, UPI, Net-Banking, and wallet payments through our Shopify-secured payment gateway. Your data is encrypted and completely safe.
Absolutely! Many of our festive gifts can be customized or wrapped in eco-friendly paper with a handwritten note. Add a message during checkout or email us at customercare@santarms.com.
Every item is handcrafted by Indian artisans using sustainable materials like wood, clay, and brass. We combine traditional methods with modern design to create art that lasts generations.
“कला में ईश्वर है – Art is Divine.”
We accept returns for damaged or defective products within 7 days of delivery. For full details, please read our Shipping & Returns Policy.
You can reach us anytime via the Contact Page, email at customercare@santarms.com, or call 📞 +91 88009 87800. We’re here to help with your orders, queries, or artisan collaborations.