Return Policy
 
 Website: www.santarms.com
 Company: BIMLESH SKILL AND CRAFTS PRIVATE LIMITED
 Email: customercare@santarms.com

Thank you for shopping with Santarms. We take pride in the quality of our products and aim to ensure a smooth and fair return experience. This Return Policy outlines the terms under which you may return items purchased from us.

1. Eligibility for Return

You may request a return if the following conditions are met:

●     The item was purchased within the last 7 days

●     The product is unused, in its original condition, and packaged as received

●     You can provide a valid proof of purchase

Please note: We do not accept returns on sale items, customized products, or items that are unsealed, perishable, or hygiene-sensitive, unless damaged or defective.

2. Return Process

To initiate a return, please send a request to:

? customercare@santarms.com

We will review your request and respond with a confirmation email along with the appropriate return instructions and address.

 Returns without prior approval may not be accepted.

3. Cancellation Rights

You have the right to cancel your order within 2 hours of receiving the product. To do so, email us at customercare@santarms.com with your order details and reason for cancellation.

If approved, you must return the product to us. Once received and inspected, we will process your refund.

4. Refunds

Upon receiving the returned item and confirming its condition, we will credit the refund using the original payment method within 5-10 working days. No additional processing fees will be charged for refunds.

Refunds will not be issued in the following cases:

●     Items returned in damaged or used condition

●     Products received after the 7-day return window

●     Goods bought under discounts or clearance sales

5. Return Shipping

●     Customers are responsible for the cost and logistics of returning items unless the item was delivered damaged or defective.

●     We strongly recommend using a trackable and insured courier service, as we are not liable for items lost or damaged in transit.

●     Returns must be shipped to the address provided in our approval email.

7. Exceptions

Returns are not applicable for personalized or made-to-order items

8. Contact Us

If you have any questions or need assistance, please reach out to us:

? Email: customercare@santarms.com
 ? Website: www.santarms.com