Return Policy

Company: Bimlesh Skill and Crafts Private Limited
Website: www.santarms.com
Email: customercare@santarms.com

Thank you for shopping at Santarms. We value your trust and are committed to providing you with high-quality handmade products. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Return

You may request a return if:

• The item was purchased within the last 7 days

• The product is unused, in original condition, and in original packaging

• You have valid proof of purchase

Note: Returns are not accepted for items that are:

• On sale or discounted

• Customised or made-to-order

• Unsealed, perishable, or hygiene-sensitive (unless defective)

2. Return Process

To request a return, please email:
customercare@santarms.com

You will receive return instructions and the return address.

Returns without prior approval will not be accepted.

3. Cancellation Rights

You may cancel your order within 2 hours of receiving the product.
Send cancellation requests to: customercare@santarms.com
Once approved and the product is returned, we will inspect it and initiate your refund.

4. Refunds

After receiving and inspecting the returned product:

• Refund will be issued to the original payment method

• Processing time: 5–10 working days

• No processing fees apply

** Refunds are not issued if:

• The product is used or damaged

• Return request exceeds the 7-day window

• The item was purchased under discounts or clearance sales

5. Return Shipping

• Return shipping is the responsibility of the customer, unless the product is damaged or defective.

• Use trackable and insured courier services. We are not liable for returns lost in transit.

• Send returns to the address provided in our approval email only.

6. Exceptions

We do not accept returns for:

• Personalized products

• Made-to-order items

7. Contact Us

Have questions? We're here to help:
Email: customercare@santarms.com
Website: www.santarms.com