FAQ's

How can I check my order status?

You can check the status of your order by clicking "Track Order" below.


How can I return/replace an item?

Click on "Return/Replace" below and select the reason to initiate return or replacement of your item. Our courier partner will pick it up from your place. Do keep the product tags and packaging intact. You can return/replace an item within 7 days of delivery. ''Click here'' to read our 7 days Easy Return policy.


What are the different modes of payment available?

You can use any one of the following payment methods:

Credit card

Credit card EMI of leading banks

Debit card

Net Banking

Cash on Delivery 

E-Gift cards

Wallets


What is Questions & Answers?

Questions & Answers lets you mail your queries or answer others' queries on “customercare@santarms.com”. 


I have received a call/SMS/email asking for money

Beware: We NEVER request our customers for unsolicited financial information or advance payments in exchange of rewards. All our offers are available ONLY on our website and app
Please DO NOT respond to any Phone call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Santarms.


How can I cancel my order?

Go to My Orders  and tap on order you wish to cancel. Click on CANCEL button. Cancellation is not allowed if the order has been shipped.


When can I expect refund for my returned item?

Once we receive the original item, we will do quality check within 2 days and initiate refund. - For prepaid orders, it will be initiated immediately to card/bank account. Your bank will take a maximum of 7 to 10 business days to credit this amount.  - For cash on delivery orders, it will be credited to your bank account through a NEFT transfer within 2 hours.   We will also keep you updated on email and SMS.


I don't remember my password. Help!

Don't worry! You can always login using your registered email ID or mobile number.  Follow these steps to login:

  • Enter your registered email ID or mobile number as your username at the login page
  • Click on the 'Login Without Password' button
  • Enter the OTP received on your email ID/Mobile number.


I want to sell my items on Santarms. Who do I get in touch with?

Go to our website/app and click on 'Sell on Santarms'. Fill in your details and we'll get in touch with you. 'Click here' to know more.

Or mail us on customercare@santarms.com